<< GEORGE'S SHOES.COM

FAQS

¿PODEMOS AYUDARTE?

Browse the different categories and select the product (s) of your choice.

Choose your colour and size.

Use our size guide to choose the best for you.

Once you have chosen the right product, colour and size, click on "add to shopping bag". When you have successfully added an item to your shopping bag, you can:

- Check-out and finish your order
- Continue shopping

Finally, you can proceed to pay.

Shipping fees are different for each country. The table bellow gives an overview of the costs per country.

SPAIN 9 €,
EUROPE 25 €

Please contact our customer service via phone +34 971 50 07 94.

Or you can send an email at: pedidos@georges-shoes.com

The purchase's amount may be paid by choosing any of the following ways, indicating it during the process:

- Credit Card: through the secure payment system for Visa or Master Card.

- Using the PayPal service.

- Bank Transfer: customers who choose this option will receive an e-mail, once the order is confirmed, with the bank details needed to pay the amount of the order.

The transfer must be realized within 15 days from the day the purchase is done. After this period, if the transfer is not realized, the order will be cancelled. The transfered amount must be exact and all fees, bank commissions and other extra expenses appeared during the process must be assumed by the costumer. In case the amount is not correct, we will proceed to do the amount's refund and to cancel the order.

JORDI SHOES SA ensure that the order it's going to be delivered within a maximum of 6 to 8 working days from the date of request. Furthermore, items purchased on holidays or weekends will be shipped the next business day, through the UPS company.

The availability of the products offered by JORDI SHOES SA may change depending on customer's demand. Although JORDI SHOES SA periodically updates the stock, the product requested by the customer could then be exhausted. In case of non execution due to unavailability, the costumer must immediately inform by email whether to proceed to make the order or to cancel it.

After processing the order, the delivering address cannot be changed. You will receive an informative e-mail and within a maximum of 30 days the amount paid for the canceled order will be paid back.

When the amount of a purchase had been fraudulently or improperly charged using the number of a credit card, the cardholder will be able to require the immediate cancellation of the charge. In this case, the pertinent repayments will be realized as soon as possible. However, if the purchase had been effectively carried out by the cardholder and the repayment wasn't a result of the exercised right of waiver or resolution and, as a consequence, the costumer had improperly required the charge's annulment, that will be compeled against JORDI SHOES SA to compensate for damages incurred as a result of such cancellation.

Customers have a period of 7 working days, counting since the delivery of the product, to DESIST their purchase, without giving any reasons or getting any penalty for it. The return costs, transport fees and bank commisions during this porcess shall be paid by customers. The exercise of the right of withdrawal involves no formalities. Customers can contact CALZADOS JORDI SA straight via email customerservice@georges-shoes.com or Customer Service phone number + 34 971 50 07 94. CALZADOS JORDI SA will refund the total amount of the returned product, not the transport fees, once checked it is complete and not damaged.

The deadline for CLAIMS or REFUNDS is of 14 working days, since the delivery of the product. CALZADOS JORDI SA will require the customer to pay the return costs, the transport fees and the bank commisions. CALZADOS JORDI SA will refund the total amount of the returned product, not the transport fees, once checked it is complete and not damaged.

Products specially customized or used by customers will not be refund.

For other claims, please contact us on CALZADOS JORDI SA, ANTONI MAURA 107, 07300 INCA, MALLORCA, BALEARIC ISLANDS, SPAIN.

If you have any doubt please contact with our customer service:

E-mail: customerservice@georges-shoes.com
Phone: +34 971 50 07 94

Monday to Friday: 10:00h to 13:30h / 17:00h to 20:00h

The relationship between the user and the provider shall be governed by the existing rules and Application in Spanish territory. In any dispute arise the parties may submit their disputes to arbitration or go to the jurisdiction ordinary meeting standards on jurisdiction and the regard. JORDI SHOES SA is located in Inca, Balearic Islands, Spain.

CALZADOS JORDI SA sends its products to various countries. Transport fees are specified for each one of the destinations.

Shipments to the Canarias Islands and Switzerland do not include custom fees and local taxes. These must be borne by the customer.

If your country of destination is not in our list, please contact us by phone +34 971 50 07 94 or email customerservice@georges-shoes.com to check the right amount.

All products indicate the selling price in Euros and include taxes on Value Added Tax (VAT).

If applicable to any other tax, so indicate.

All products offered on this website offer legal warranty rules in the articles 114 to 127 in the Real Decreto Legislativo 1/2007, November 16th. CALZADOS JORDI SA offers a post-sale service. During the warranty period, the customer may contact CALZADOS JORDI SA via email customerservice@georges-shoes.com or through the Customer Service phone number + 37 971 50 07 94.

During the warranty's period, the costumer will be able to return the defective products by notifying it previously to the costumer service of CALZADOS JORDI S.A.

Just after being inspected by the enterprise's technicians, if the product is declared defective, the costumer will get a new product or, in case it is possible, a repair or replacement of the defective parts will be done. The replaced product's warranty length will be subjected to the warranty conditions.

In case the costumer chooses the repair and the same faults are produced within a six month period, the seller will take reponsibility about it.

In case the contract's resolution implies the return of the items, that will mean both the return of the shipped items by the costumer and the refund of the amount by the seller.

The product must be delivered on its original packing, with all the accessories, the invoice and a statement or description of the problem to CALZADOS JORDI S.A.

Warranty loss:
· Our products are guaranteed against any manufacture defect or the defects caused by a normal use, and it doesn't include:
Imperfections caused by a wrong use, incorrect handling, modifications, accidents, smashings, inappropriate uses, incorrect maintenance or storage, technical and maintenance services provided by non-authorized or external staff from CALZADOS JORDI S.A. (wheter they are or not a sector proffessional) and imperfections caused by force majeure such as storms or damages caused by animals.
· Wear caused by a non-usual use and imperfections caused by bad meteorological conditions or damages on the surface caused by cutting objects or animals.
· Discoloration and/or deterioration of the surface caused by a long exposure to the sun's ultraviolet radiation.
· Misplacement of the product by external causes from CALZADOS JORDI S.A. or damages caused by a bad using, as well as deformations or breakings caused by struggle when putting on the shoes (on that cases where the model has smaller foot entrances, it is recommended to use a shoehorn).

CALZADOS JORDI S.A. cannot offer additional warranties or responsibilities related to the product, apart from those described above, to any other person, enterprise or company.

The user will be in charge of assuming any risk about losses, deterioration, harm or injuries that may concern the user or third parties and their belongings, caused by a wrong, unsuitable or negligent use of any product bought at CALZADOS JORDI S.A.

You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Promo code' box (you'll find it on the 'Shopping cart' section, beside the items in your order).

Once you've entered the code, click anywhere and it will apply to your order. You'll be able to check this underneath the summary as the discount value will have been removed and the price amended.

You must enter the discount/promo code when you are checking out as it can't be applied later.

If you find that your promo code isn’t working it is possible that this code has expired. The promo codes have a concrete duration, please take a look to the conditions of your promo code where you get it. You can only use one discount/promocode per order.

The products offered in our "Books" and / or "selling online" feature a photograph and essential characteristics thereof, this is the information obtained from the manufacturer. The product color, observable in the photograph is binding. In the same identifying characteristics.

The products on offer are in the section "Outlet" always indicated next to their essential characteristics, the initial price and the price of supply and the validity thereof.

In compliance with current legislation offers SA JORDI SHOES information on all items for sale, their features and prices, besides the possibility of consulting on models that are not in the web through a form in the "catalog request your george's". no However, JORDI SHOES SA reserves the right to remove, replace or change products offered through its website, by simple change in the content thereof. Thus, the products.

This website is owned www.georges-shoes.com CALZADOS JORDI SA CIF A07052830 and registered office is C / Antoni Maura, 107 07300 Inca (BALEARIC ISLANDS) (SPAIN).

General Contract Conditions governing the relationship selling distance between CALZADOS JORDI SA and the user or customer, in accordance with the legal provisions, in particular the Law 7/1998 of 13 April on GTC, the Law 26/1984 of 19 July, General for the Defence of Consumers and Users, Royal Decree 1906/1999 of 17 December 1999, which regulates the recruitment Telefónica or Electronics in general, the Organic Law 15/1999 of 13 December on the Protection of Personal Data, Law 7/1996 of 15 January Retail Trade, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.

CALZADOS JORDI SA reserves the right to make modifications deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means legally admissible and shall be binding during the time to be published on the Web and until they are amended validly by later. However, SA JORDI SHOES reserves the right to apply, in certain cases, conditions Of Contract in preference to these Conditions General when deemed appropriate, and timely anunciándolas timely.

The purpose of the website is to advertise and offer products and footwear belts.

As a user or customer expressly know, understand and accept the conditions of use and these General Terms and Conditions. Thereof Similarly, declares to be of age and have the legal capacity to act necessary for access to Web sites and SA JORDI SHOES through engagement thereof. To buy our products you can go to "sale Online "Web itself. In accordance with the provisions of Law 15/1999 on Protection of Personal Data, JORDI SHOES SA informs users that Personal data collected during the purchase process should identified by filling the fields containing the data Document Security Operating Manual core staff to make the purchase. These details will not be public and not be stored.

After the buying process the customer will receive a confirmation of the same by email, it is imperative that during user registration identifies a valid email address. If within 24 hours after completion of not receive the confirmation order, contact JORDI SHOES SA in email or telephone customerservice@georges-shoes.com + 34 971 50 07 94.

All content on the Web are in English and Spanish.

The client, delivered to your home or to the requested address delivery, invoice or receive a copy of the order.